Clinovia is a reliable and professional healthcare partner, and is accredited under ISO 9001:2000. This requires us to document our policies and procedures and ensures compliance with internal and external audits.

In addition, we are regularly inspected by:

• The Royal Pharmaceutical Society of Great Britain
• The Medicines and Healthcare Products Regulatory Agency
• Our suppliers

Our National Nursing Service is licensed and inspected by:

• National Care Standards Commission
• Care Standards Commission (Scotland)

We have our own complaints procedure, which records and investigates all incidents in accordance with Department of Health guidelines. The management team reviews every complaint and ensures appropriate action is taken. We also undertake regular customer and patient satisfaction surveys to help ensure the ongoing quality of our service.